Support for Gong cha franchises

Headquarter Support System

Gong cha provides structured support to ensure that new franchisees operate their stores reliably. By joining us, we will provide you with local support with a dedicated account manager. Your account manager will work with you from Day 1 and continue providing ongoing support as needed.

Support System Flow

Location Search



Store Setup

Store Opening

Ongoing Support

STEP 01 Location Search Connect with broker to begin location search & secure location. Provide feedback on locations.
STEP 02 Design Connect with architect/contractor & interior designer. Provide feedback on store design.
STEP 03 Construction Manage store opening process from lease signing, including space planning and construction.
STEP 04 Store Setup Arrange for raw materials shipment, training schedule & POS set-up.
STEP 05 Store Opening Provide support for soft and grand openings. Promote through social media.
STEP 06 Ongoing Support We are here for you whenever you need us!
Gong cha support with design

Training and Support from Tea Masters

Gong cha provides a 2-person support team for your 6 initial days of store opening. Our team will make sure that your store is well equipped. We’ll provide on-the-ground instruction in your local store to help you get the hang of the Gong cha methodology and make you a bubble tea master.

Documents & Menu are Displayed

Proper certification are displayed in the front along with updated TV menu.

POS Configuration & Testing

Ensure register is capable of taking orders and printing properly.

Kitchen Equipment Fully Operational

Equipment works properly and fridge is well stocked.

Operation Resources Readily Available

Recipes and labels are posted for staff to refer to.

Signage Posted

Confirm that business hours and signage are present.

Uniform & Inform Staff

Let Staff know about customer relations or promotions. Check that they are dressed for the part!